Click here for a PDF of my resume including skills.
Experience
Account Manager / Binti
JULY 2019 – FEBRUARY 2020 (OAKLAND, CA)
- Account Manager improving user engagement and product usage for our largest customer, Los Angeles County, with 30,000 children in care and 2,000 workers across multiple divisions
- Worked with key stakeholders to write user stories and helped with prioritization of features in Asana based on product roadmaps, agency needs, and state requirements
- Developed Binti’s UX resources including recruitment coordination, research protocols for all personas, and structure for iterative research
- Pitched and facilitated Binti’s first User Journey Mapping workshop for product and engineers to promote iterative development
UX Research Orchestrator / U.S. Bank
NOVEMBER 2018 – JULY 2019 (OAKLAND, CA)
- Lead researcher charged with determining the best methodologies and deliverables for research on a team rebuilding a mobile banking app
- Partnered with Product Owner to help break down user stories and make product judgments through formal research and heuristic best practices
Development Manager / uAspire
FEBRUARY 2017 – OCTOBER 2018 (OAKLAND, CA)
- Served as Bay Area Salesforce lead responsible for contact databases, our listserv, development data entry of supporters and stakeholders, as well as system-level needs evaluation
- Led grant application and reporting processes, including delegation of development tasks to peers and gathering of data on key student success metrics to a deadline
- Interviewed five community leaders to envision, recruit for, and oversee an Emerging Leaders Committee focused on brand awareness, fundraising, networking, and committee education
User Experience Research / Google via CDI
MAY 2016 – JANUARY 2017, (MOUNTAIN VIEW, CA)
- Asked by my manager to convert to full-time after a track record of facilitating weekly research planning meetings for two teams to recruit for and run 19 continually overlapping studies. Recommendations impacted the consolidation of Google Shopping and Express
- Built and navigated working partnerships to manage stakeholders’ research needs by determining the best methodologies, which included data analysis using Google Analytics, in-depth-interviews, and surveys
Salesforce Strategy and Research Consultant / Magnet 360
JULY 2013 – JULY 2015, (MINNEAPOLIS, MN)
- Collaborated with Managing Partner to build a multi-million dollar Strategy practice through consensus building across a variety of internal teams on how to deliver strategy services to clients
- Customer Experience Lead on a $2.2 million client engagement to rebuild a service ticketing platform managing research relationships with client
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